Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

As shipping costs continue to rise along with the cost of living, a fee of $8CAD will be retained to cover return shipping costs. 

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@naganoskate.com. If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at info@naganoskate.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure that you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund was approved. If approved, you will be automatically refunded through your original payment method. In the event of a returned order, customs duties and import taxes are non-refundable. Please remember that it may take some time for your bank or credit card company to process and post the refund.