Shipping policy
Shipping Policy
If all ordered items are in stock, all orders are processed within 1 to 2 business days (excluding weekends and holidays) after receipt of your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping in Canada on orders of 200 CAD $ or more, excluding distributor orders and orders for customized products for clubs.
In-Store Pickup
You can avoid shipping charges with free local pickup at our Quebec office. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days. We will email you when your order is ready, along with instructions.
Our in-store pickup hours are 8:30 a.m. to 4:00 p.m. Monday through Friday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping services to any country.
You may qualify for free international shipping on orders of 350 CAD$ or more, excluding distributor orders and orders for customized products for clubs.
At this time, we do not ship to private individuals in Russia.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. Nagano Skate is not responsible for these charges if they are applied, and they are your responsibility as the customer. In the event of a returned order, customs duties and import taxes are non-refundable. To find out about possible charges, please refer to your country's import duty website.
How can I check the status of my order?
When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available.
If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at info@naganoskate.com, providing your name and order number, and we will look into it for you.
Refunds, Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
As shipping costs do not escape the rising cost of living, a fee of 8$CAD will be retained to cover return shipping costs in Canada.
For international orders, return shipping costs are the buyer's responsibility.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@naganoskate.com. If your return is accepted, we will send you instructions on how and where to send your package. For returns in Canada, we will also send you a return label. Items sent back to us without first requesting a return will not be accepted.
For more information, please see our full refund policy.
You can always contact us with any questions regarding returns at info@naganoskate.com.